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Payment & Billing Terms

Cancellation & Refund Policy

At DevBuildTool Agents, we strive to provide a transparent and dependable digital credit and document verification service. This policy outlines our cancellation and refund practices.

Last Updated: August 28, 2026

1. Nature of Digital Goods & Services

DevBuildTool Agents delivers digital services and metered usage credits for automated document verification. Credit packs purchased through our platform are credited immediately and digitally upon successful payment completion via our payment gateway partner, Razorpay.

2. Free Trial & Opening Allowance

To allow users to evaluate the accuracy and speed of our specialist agents before making a financial commitment, every newly registered account receives an opening allowance of 3 complimentary platform checks and five ongoing free checks per UTC day. We encourage all users to test the service using these complimentary credits prior to purchasing commercial credit packs.

3. Refund Eligibility & Scenarios

Technical Service Failures (Automatic Credit Reimbursement)

If a document check fails due to an internal system error, server crash, or inability to process a valid supported PDF, the credits metered for that invocation are automatically returned to your account balance at the edge gateway level.

Unused Credit Pack Refunds

If you purchased a credit pack and have not consumed any credits from that pack, you may request a full refund within 7 days of the original purchase date. Once credits from a purchased pack have been partially or fully spent on successful check executions, that pack is non-refundable.

Double or Duplicate Charges

In the event of accidental duplicate charges or billing errors caused by network timeouts during checkout, the duplicate transaction will be refunded in full upon verification.

4. Refund Processing Timelines & Methods

Once an eligible refund request is approved by our support team:

  • The refund is initiated directly via Razorpay to the original payment method (UPI, Credit/Debit Card, Net Banking, or Wallet).
  • Refunds typically reflect in your bank account within 5 to 7 business days, subject to your issuing bank's processing cycles.
  • We will send a formal email confirmation containing the Razorpay refund transaction reference number.

5. How to Request a Refund or Cancellation

To initiate a refund request, please email our support team at support@devbuildtool.com with the following details:

  • Your registered account email address.
  • Razorpay Order ID or Payment ID (e.g. `order_...` / `pay_...`).
  • Date of purchase and reason for the refund request.

Our billing support team reviews all requests within 24 to 48 business hours.